Privacy Policy

Effective Date: January 1, 2024  ·  Last Updated:

Parkway Animal Clinic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at parkwaypets.com, contact us, or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Schedule an appointment online or by phone
• Fill out intake or medical forms
• Contact us by email or phone
• Sign up for communications or reminders
• Submit a review or feedback

This information may include your name, address, phone number, email address, pet names and species, medical history, payment information, and any other details you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on those pages
• Referring URLs (how you arrived at our site)
• Device identifiers and cookie data

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect certain features of our site.

2. How We Use Your Information

We use the information we collect to:

• Schedule, manage, and provide veterinary services for your pet
• Communicate appointment reminders, follow-up care instructions, and important health updates
• Process payments and maintain billing records
• Respond to your inquiries and provide customer support
• Improve our website, services, and patient experience
• Comply with legal and regulatory obligations
• Send optional communications such as newsletters or health tips (you may opt out at any time)

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who assist us in operating our website and delivering services, such as appointment scheduling platforms, payment processors, and email communication tools. These partners are contractually obligated to keep your information confidential and use it only to perform services on our behalf.

Veterinary Referrals

With your consent, we may share your pet's medical information with specialists, emergency clinics, or other veterinary providers involved in your pet's care.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Parkway Animal Clinic, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

4. Data Retention

We retain your personal information and your pet's medical records for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Veterinary medical records are typically retained for a minimum of seven (7) years in accordance with applicable state regulations. You may request deletion of certain personal data subject to legal retention requirements.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal and medical retention requirements
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
• Do Not Sell: We do not sell personal information, so no opt-out is required for this purpose

To exercise any of these rights, please contact us using the information below.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party websites such as our online pharmacy, scheduling platform, or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Financing Information

Parkway Animal Clinic offers CareCredit as a financing option for veterinary services. Any financing applications are processed directly by CareCredit and subject to their own privacy policy and terms. We encourage you to review CareCredit's Privacy Policy before applying.